Please note that the Redbox service is a parcel collection and delivery service provided under a collaboration between AirAsia Berhad and DHL Express (“Redbox Service”). All Shipments carried under this Redbox service are subject to the Redbox Terms and Conditions of Carriage (the “Terms and Conditions”), as set out below.

When ordering a Redbox Service you, as "Shipper", are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Terms and Conditions shall apply from the time that AirAsia and/or DHL accepts the Shipment. Your statutory rights and entitlements under any defined service feature (for which additional payment has been made) are not affected.

"Shipment" means all documents or parcels that travel under one waybill and which may be carried by any means AirAsia and/or DHL chooses, including air, road or any other carrier. A "waybill" shall include any label produced by AirAsia and/or DHL automated systems, air waybill, or consignment note and shall incorporate these Terms and Conditions. Every Shipment is transported on a limited liability basis as provided herein.

"DHL" means any member of the DHL Worldwide Express Network.

1. Customs, Exports and Imports

AirAsia and/or DHL may perform any of the following activities on Shipper's behalf in order to provide its services to Shipper: (1) complete any documents, amend product or service codes, and pay any duties or taxes required under applicable laws and regulations, (2) act as Shipper's forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver's import broker or other address upon request by any person who DHL believes in its reasonable opinion to be authorised.

2. Unacceptable Shipments

Shipper agrees that its Shipment is acceptable for transportation and is deemed unacceptable if:

3. Deliveries & Undeliverables

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver's address given by Shipper (which in the case of mail services shall be deemed to be the first receiving postal service) but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area. If Receiver refuses delivery or to pay for delivery, or the Shipment is deemed to be unacceptable, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, AirAsia and/or DHL shall use reasonable efforts to return the Shipment to Shipper at Shipper's cost, failing which the Shipment may be released, disposed of or sold by AirAsia and/or DHL without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against service charges and related administrative costs and the balance of the proceeds of a sale to be returned to Shipper.

4.Inspection

AirAsia and/or DHL has the right to open and inspect a Shipment without prior notice to Shipper.

5. Shipment Charges & Billing

Shipment charges are calculated according to the higher of actual or volumetric weight and any Shipment may be re-weighed and re-measured by DHL to confirm this calculation. Shipper shall pay or reimburse AirAsia for all Shipment charges, storage charges, duties and taxes owed for services provided by AirAsia and/or DHL or incurred by AirAsia and/or DHL on Shipper's or Receiver's or any third party's behalf and all claims, damages, fines and expenses incurred if the Shipment is deemed unacceptable for transport as described in Section 2.

6. Limits of Liability

The extent of liability in the performance of the Redbox Service is strictly limited to direct loss only and to the per kilo/Ib limits in this Section 6. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to AirAsia’s and/or DHL's attention before or after acceptance of the Shipment since special risks can be insured by Shipper. If a Shipment combines carriage by air, road or other mode of transport, it shall be presumed that any loss or damage occurred during the air period of such carriage unless proven otherwise. Liability in respect of any one Shipment transported, without prejudice to Sections 7-11, is limited to its actual cash value and shall not exceed the greater of $US 100 or:

Claims are limited to one claim per Shipment settlement of which will be full and final settlement for all loss or damage in connection therewith. If Shipper regards these limits as insufficient it must make a special declaration of value and request insurance as described in Section 8 (Shipment Insurance) or make its own insurance arrangements, failing which Shipper assumes all risks of loss or damage.

7. Time Limits for Claims

All claims must be submitted in writing to AirAsia within thirty (30) days from the date that the Shipment is received, failing which AirAsia and/or DHL shall have no liability whatsoever.

8. Shipment Insurance*

Insurance for Shipper covering the actual cash value in respect of loss of or physical damage to the Shipment can be arranged, provided the Shipper requests it via the Redbox service’s's automated systems and pays the applicable premium. Shipment insurance does not cover indirect loss or damage, or loss or damage caused by delays.

9. Delayed Shipments

AirAsia and/or DHL will make every reasonable effort to deliver the Shipment according to AirAsia’s and/or DHL's regular delivery schedules, but these are not guaranteed and do not form part of the contract. AirAsia and/or DHL is not liable for any damages or loss caused by delays.

10. Circumstances beyond control

AirAsia and/or DHL is not liable for any loss or damage arising out of circumstances beyond AirAsia’s and/or DHL's control. These include but are not limited to:-"Act of God" - e.g. earthquake, cyclone, storm, flood, fog; "Force Majeure" - e.g. war, plane crash or embargo; any defect or characteristic related to the nature of the Shipment, even if known to AirAsia and/or DHL; riot or civil commotion; any act or omission by a person not employed or contracted by AirAsia and/or DHL e.g. Shipper, Receiver, third party, customs or other government official; industrial action; and electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings.

11. Warsaw Convention

If the Shipment is transported by air and involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention, if applicable, governs and in most cases limits AirAsia’s and/or DHL's liability for loss or damage.

12. Shipper's Warranties and Indemnity

Shipper shall indemnify and hold AirAsia and/or DHL harmless for any loss or damage arising out of Shipper's failure to comply with any applicable laws or regulations and for Shipper's breach of the following warranties and representations:

13. Routing

Shipper agrees to all routing and diversion, including the possibility that the Shipment may be carried via intermediate stopping places.

14. Governing Law

Any dispute arising under or in any way connected with these Terms and Conditions shall be subject, for the benefit of AirAsia and/or DHL, to the non-exclusive jurisdiction of the courts of, and governed by the law of, the country of origin of the Shipment and Shipper irrevocably submits to such jurisdiction, unless contrary to applicable law.

15. Severability

The invalidity or unenforceability of any provision shall not affect any other part of these Terms and Conditions.

16. Redbox Booking

The booking of the Redbox service is confirmed after full payment of the Shipment price is made and after an air waybill is issued. Once confirmed, such booking cannot be cancelled and any payments made are not refundable. Each air waybill shall have a validity of not exceeding ninety (90) days from the date of issuance following which the airway bill shall be deemed null and void and AirAsia shall no longer be obligated to perform the Redbox service. Any monies paid for such airway bill shall not be refunded.

By using this Redbox service, you, as Shipper, are agreeing, on your behalf and on behalf of anyone else with an interest in the Shipment, that the Shipment made under this Redbox service is subject to the Terms and Conditions. In particular, your attention is drawn to Clause 6 of the Terms and Conditions with regards to the limits of liability. In addition, you shall also direct all inquiries and claims in relation to your Shipment under this Redbox service to AirAsia Berhad at telephone number +603 2171 9292 or email address Redbox@airasia.com.